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Change the Hold Music

Many companies have their hold music tuned to a radio station and that radio is located next to the PBX box that controls the telephones.

Change the station to a college music or similarly strange station.

Chances are the customers will not be the ones complaining about the lack of EZ listening tunes, but some uptight manager that gets enraged that he hears Marilyn Manson while on hold.

Another option is to change the music to an AM evangelical preacher. I mean really, if your customers have to be on hold, you might as well inform customers of the signs of approaching apocalypse.
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